Shipping & Return Policy

Cancellations

If you realize that you need to cancel your order before our shipping cutoff time (6:00 p.m. EST/ 5:00 CST/ 4:00 MST/ 3:00 PST), call us! Of course, we understand that it isn't always that easy... and we'd be happy to issue a return if you don't cancel in time.  

 

Shipping policies

  • If you ordered several items to be delivered to the same address, we may send them to you in separate boxes to give you the speediest service.
  • Tracking is available for all orders.
  • All of the items we sell are available for immediate shipment from our main warehouse or another regional warehouses across the United States. Orders will be processed and shipped within 1 business day. All orders ordered before 10 a.m. Central Time will be shipped the same day. Otherwise it will ship the next business day.*
  • We are able to ship to P.O. Boxes and APO/FPO address. However, please choose USPS First Class Mail if you’re shipping to these types of addresses.
  • We do not offer local pick up for items.
  • Select items are available for digital download.
  • We offer the following delivery methods:

 

Delivery Method Destination Estimated Transit Time* Cost
FedEx SmartPost U.S. 2-4 Business Days $4.99
Expedited USPS Priority U.S. 1-3 Days $19.00

Other shipping companies or timelines can be arranged upon request ahead of placing an order.

 

Return Policy

Customer satisfaction is our priority. We want you to have a great experience and to come back to us. As such, we are offering a 30 day policy no questions asked for you to purchase from us with the comfort of knowing that you can return the product for no specific reasons. We do ask you to kindly inform us of your intention to return within 30 days of purchase, and that you return the product in an "unused" and "unharmed" condition. Defective Returns - If a product happens to be defective, we will replace, or refund you, whichever option you prefer Non-Defective Returns - If you wish to return an item for reasons other than a defect, you may return the item for a refund, less original shipping charges. If you received free shipping on your original order, a shipping charge will be deducted from your refund or added to your exchange. All returned items must still be factory sealed. A 15% restocking fee will be deducted from the refund. Return shipping will be at buyers expense. Digital Downloads - We do not offer refunds for any products that were downloaded digitally from us once a product key is issued. If any kind of issues arise, we will replace it with an identical item.